If you've driven a car since you've installed TrueMotion Family, you should have a score attached to your hexagon, and a score breakdown along the bottom of the screen when you tap on that hexagon.
There are a few reasons why you might not have a score after you've taken a drive:
- TrueMotion Family hasn't been granted required permissions. The app needs authorization to use your location, and if you've turned off location services globally or revoked the app's authorization since you set it up, it may be unable to record your drives. Make sure you have location services enabled both globally and for TrueMotion Family specifically.
- Your trip isn't done processing. After you complete a drive, it generally takes around 5 minutes for TrueMotion Family to compile your driving data, send it to our servers for processing, and get the results back into your app. Try waiting a few minutes and returning to the app.
- We thought you weren't driving. Tap on your hexagon and then pull the panel with your name and score on it towards the top of the screen. You should see a list of trips below it. If none of the trips have a steering wheel or car icon next to them, we haven't detected you as a driver yet. To correct a trip, tap on it from the trip list, then tap the icon in the upper right of the trip detail view that appears. Note that you can only correct your own trips.
- You were in Travel Mode during the trip. If you enabled Travel Mode (for airplane flights or long train journeys) your trips won't be recorded for a set period of time.
- You force-quit TrueMotion Family. Although in some cases forcing the app closed will still result in your trips being captured, in other cases it may not be able to resume itself in the background. On both iOS and Android devices, force-quitting TrueMotion Family will not improve your battery life or device performance.