Submit a request
How do Families work?
How do I invite others to my Family?
How do scores work?
What is "Hard Braking"?
What is "Distracted Driving"?
What is "Dangerous Time"?
I've taken a drive, why don't I have a score?
What is "High Speed"?
How to correct your trip? Driver/Passenger/Transit
How does Drive Tracking work?
How does TrueMotion Family know when I'm the driver?
What do the icons next to my trips mean?
How do I see where my kids are?
How can I make my location private?
Someone's location hasn't updated in a while, what's going on?
About the App
Why is the "App is running" message persistently showing in Android notification center (or status bar)?
How does TrueMotion Family affect my battery life?
How do I update my TrueMotion Family app?
Android Permissions Explained
iOS Permissions Explained
How can I get roadside assistance?
Legal & Privacy
What do you do with my data?
Additional Support & Feedback
iOS: Why can't I enable Background App Refresh?
How do I report a problem or suggest an improvement?
I've got a problem or question that's not addressed here
Powered by Zendesk